Terms of Service

Go To Connexa is a B2B hospitality marketplace operating in Australia that connects three types of users:

• Venues — hospitality businesses that post sourcing requirements, request quotes from suppliers, and post job listings.
• Suppliers — businesses that list products and services, browse and respond to venue requirements, and submit quotes.
• Job seekers — individuals who create a profile, browse job listings, and submit applications to venues.

We provide the technology that enables these parties to find each other, communicate, and transact. We are not a party to any agreement, transaction, sale, employment relationship, or contract formed between users of the Platform, except where we expressly state otherwise (for example, a supplier's paid subscription with us).

• You must be at least 16 years old to create an account. If you are between 16 and 18, you confirm that a parent or guardian consents to your use of the Platform.
• You must provide accurate, current, and complete information during registration and keep it up to date.
• You must select a single account role (venue, supplier, or job seeker) that accurately reflects how you use the Platform.
• Where prompted, you must verify your mobile number via a one-time SMS code. You consent to receiving this verification SMS as part of registration.
• You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. Notify us immediately at [email protected] if you suspect unauthorised access.
• If you register on behalf of a business, you confirm you have the authority to bind that business to these Terms.

When posting requirements, quotes, job listings, applications, product listings, or messages, you agree that all content you submit will be accurate, lawful, and not misleading. You must not:

• Post false, fraudulent, misleading, or deceptive listings, quotes, job ads, profiles, or reviews;
• Use the Platform to harass, discriminate against, defame, or threaten another user, including in relation to job listings and hiring decisions, which must comply with Australian anti-discrimination and fair work laws;
• Circumvent the Platform to avoid applicable fees, for example by using information obtained through the Platform to transact directly with another user for the purpose of avoiding a subscription fee, where doing so is done in bad faith to undermine the Platform;
• Upload malicious code, scrape or harvest data from the Platform, or attempt to interfere with its operation or security;
• Impersonate another person or business, or misrepresent your affiliation with any business;
• Use the Platform for any unlawful purpose or in breach of any applicable Commonwealth, state, or territory law.

We may, at our discretion, remove content, suspend, or terminate accounts that we reasonably believe breach these Terms or harm other users or the integrity of the Platform.

• Venues may post sourcing requirements and job listings free of charge.
• You are solely responsible for the accuracy of any requirement, budget, job description, pay range, and hiring criteria you post, and for compliance with applicable employment, work health and safety, and consumer protection laws in respect of any job or purchase you make.
• Any agreement you reach with a supplier for the purchase of goods or services, or any employment or engagement arrangement you enter into with a job seeker, is a matter solely between you and that other party. We are not responsible for the quality, safety, legality, or delivery of any goods or services procured through the Platform, or for the conduct or suitability of any job seeker or supplier.

• Suppliers may access a free tier of the Platform, and may optionally subscribe to a paid plan (Starter, Professional, or Enterprise) for additional features such as priority listing, expanded quote limits, or increased product listing limits, as described on the Platform at the time of purchase.
• You are responsible for the accuracy of your product listings, pricing, and any quotes you submit to venues, and for your ability to fulfil any order arising from an accepted quote.
• You must hold any licences, permits, or certifications required by law to supply the goods or services you list (for example, food safety certifications where applicable).

• The Platform is free for job seekers to use.
• You are responsible for the accuracy of your profile, resume/CV, work history, and any information submitted with a job application.
• Submitting an application does not guarantee an interview, offer, or engagement. Any employment or engagement relationship formed as a result of a job listing is solely between you and the venue.
• Your profile and application materials will be visible to the venues you apply to. We do not vet, endorse, or guarantee the legitimacy of job listings, though we take reports of fraudulent listings seriously and will investigate and remove them where warranted.

• Paid supplier plans are billed in advance on a monthly or annual basis (as selected at checkout) and are processed securely by our payment provider, Stripe. All prices are shown in Australian dollars and are inclusive of GST unless stated otherwise.
• Where a plan includes a free trial, your card will not be charged until the trial period ends, unless you cancel beforehand.
• Subscriptions automatically renew at the end of each billing period unless cancelled before the renewal date. You can cancel at any time from your account's billing settings; cancellation takes effect at the end of the current billing period, and you will retain access to paid features until then.
• Except as required by the Australian Consumer Law, fees already paid are non-refundable. If you believe you have been charged in error, contact [email protected] and we will investigate.
• We may change subscription pricing or plan features from time to time. We will give you reasonable notice of any price increase before it applies to your next billing cycle; continuing your subscription after that notice constitutes acceptance of the new price.
• If a payment fails or your subscription falls past due, we may downgrade your account to the free tier or suspend access to paid features until payment is resolved.

You retain ownership of the content you submit to the Platform (including profiles, listings, quotes, job posts, applications, resumes, and messages) ("User Content"). By submitting User Content, you grant us a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, and display that content for the purpose of operating, providing, and improving the Platform, and to display it to other relevant users as intended by the Platform's functionality (for example, showing your quote to the venue that requested it).

The Platform itself, including its software, design, logos, and the "Go To Connexa" name and branding, is owned by us or our licensors and is protected by copyright, trade mark, and other intellectual property laws. You may not copy, modify, distribute, or create derivative works from the Platform except as necessary to use it as intended.

Our collection, use, and disclosure of your personal information is governed by our Privacy Policy, which forms part of these Terms.

The Platform is provided on an "as is" and "as available" basis. To the maximum extent permitted by law, we exclude all warranties, express or implied, regarding the Platform, including as to merchantability, fitness for a particular purpose, availability, or that the Platform will be uninterrupted, timely, secure, or error-free. We do not guarantee the accuracy, completeness, or reliability of any listing, quote, job post, profile, or message submitted by another user, and we are not responsible for verifying the identity, qualifications, or trustworthiness of any user.

Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy conferred on you under the Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010 (Cth)) or any other law that cannot lawfully be excluded. To the extent permitted by law, our liability for a breach of a non-excludable guarantee in relation to services is limited, at our option, to re-supplying the services or paying the cost of having the services re-supplied.

To the maximum extent permitted by law, and subject to Section 10 above, we exclude all liability (whether in contract, tort, including negligence, or otherwise) for any indirect, special, consequential, or incidental loss or damage, or loss of profits, revenue, data, or business opportunity, arising out of or in connection with your use of the Platform or any transaction, employment relationship, or dealing between you and another user.

Where liability cannot be excluded but can be limited, our total aggregate liability to you arising out of or in connection with the Platform is limited to the greater of (a) the total fees you paid to us in the 12 months preceding the event giving rise to the claim, or (b) AUD $100.

You agree to indemnify and hold us harmless from and against any claims, losses, liabilities, damages, and expenses (including reasonable legal fees) arising from your breach of these Terms, your User Content, your violation of any law, or your dealings or disputes with another user of the Platform.

You may close your account at any time from your account settings or by contacting [email protected]. We may suspend or terminate your account, with or without notice, if we reasonably believe you have breached these Terms, engaged in fraudulent or unlawful conduct, or where required to protect the safety, security, or integrity of the Platform or its users. If you hold a paid subscription at the time of termination for breach, you will not be entitled to a refund for the remainder of the billing period. Sections that by their nature should survive termination (including intellectual property, disclaimers, limitation of liability, indemnity, and governing law) will continue to apply.

We are not responsible for resolving disputes between venues, suppliers, and job seekers arising from transactions, quotes, orders, employment, or engagements formed through the Platform. We encourage users to resolve such disputes directly. We may, at our discretion but without obligation, assist by providing records of relevant communications or listings held on the Platform.

We may update these Terms from time to time to reflect changes in our services, features, or legal obligations. We will post the updated Terms on this page with a revised "Last updated" date and, where changes are material, take reasonable steps to notify you (for example, by email or an in-app notice). Your continued use of the Platform after the changes take effect constitutes acceptance of the updated Terms.

• If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
• Our failure to enforce any provision of these Terms is not a waiver of our right to do so later.
• You may not assign or transfer your rights under these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.
• These Terms, together with our Privacy Policy, constitute the entire agreement between you and us regarding your use of the Platform.

These Terms are governed by the laws of New South Wales, Australia. You and we submit to the non-exclusive jurisdiction of the courts of New South Wales and any courts entitled to hear appeals from those courts.

If you have any questions about these Terms, please contact us at [email protected].